Price Match Guarantee

At Splashes Bath & Kitchen Centres, value is about more than just price.  Our value is shown in the quality of our products and through the advice of our knowledgeable and highly professional consultants.

We keep a close eye on our competitors to ensure we always offer great quality products at fair prices.  Our attention to this, supported by our excellent service, provides value that is unrivalled.  However, if you find the same products for less, we will match it!*

*Subject to certain service conditions

 

Service

We pride ourselves on the level of service and support we offer to you, our customer. Our consultants undergo continual product and service training so that you can have confidence in our suggestions, including planning assistance during your renovation. Continually updating, in order that you have access to the latest in fixture designs and innovation, Splashes Bath & Kitchen Centre showrooms are at your service.

Quality

You can trust that we will endeavor to stock the best quality products, responsibly sourced. We have the very highest standards for product quality, and we work hard with our suppliers to ensure we are promoting the most desirable and cost effective products.

Regardless of the price point, our products are the same high quality that you have grown to expect of Splashes Bath & Kitchen Centres.  Our respected suppliers, many who source products exclusively for us, provide us with purchasing power to compete with mass retailers and big box stores.

Price

We set highly competitive prices for all our products, with the additional support of our team regularly checking our pricing against our showroom competitors. If another showroom offering a better province-wide price for the same product, sold with the same service conditions, we will lower our price to match the price in all our shops, including when a competitor is offering a sale.

We also know that some of our competitors offer regional pricing in specific showrooms, so, where these shops are in the local area of a Splashes Bath & Kitchen Centre, we will lower our price in that branch to match.

 

When will a price be matched?

We don't expect you to find a lower price at another British Columbia showroom competitor for our main product lines, sold with the same service conditions.  If you do, we will match the price when you buy, or refund the difference for up to 14 days after you've purchased from us when you make a price match claim.

We have knowledgeable showroom staff at our centres, so the level of service we offer cannot be equaled by online or mail-order only retailers - and it's for this reason that we don't match their prices.

We reserve the right to cancel the program at any time or choose not to match a price in an extreme situation. 

There are also some simple service conditions we take into account when we decide to price match:

Stock Availability

We carry a wide range of product lines in stock considered our main product lines.Therefore our competitor has to have the product(s) actually in stock (rather than only available to order) for us to match the price.

Delivery Charges

On products that require delivery, when both the showroom competitor and the Splashes Bath & Kitchen Centre must special order product(s), we will take delivery charges into account when comparing prices. We ask, however, that the competitor is able to deliver in an equivalent timescale to us.

 

How do I claim a price match?

Please come into your nearest Splashes Bath & Kitchen Centre showroom and speak to one of our showroom consultants with a competitor price in writing (or a name and number to call to verify the price to match). They will be able to assist in your claim.

 

Frequently Asked Questions

Which prices do you match?

We match prices on our main product lines that are publicly available to all customers at a competitor showroom. The price has to apply to an identical product in terms of make, model, size or colour. The prices must be displayed in a shop, on the competitor's own website, or as quoted over the phone. We will not match prices only available via third party websites or with voucher codes. We don't match special prices only available to certain customers – such as negotiated prices or prices for groups like account holders or club members.

What do you mean by a Showroom Competitor?

Showroom competitors are those who trade on the same basis as us, with a comparable shopping experience freely open to the public in British Columbia. They should carry a reasonable range of goods in stock for you to buy and take away, with clearly displayed prices. Their websites need to trade under the same brand and on the same basis as their showrooms.

Outlets which trade on a different basis to us, such as those that operate only on the internet, mail order, showrooms attached to internet-only companies, auctions, factory outlets, membership clubs, duty-free shops, market stalls or home shopping channels, are not deemed as our showroom competitors. We will not price match when competitors are in receivership, bankruptcy or closing down.

What do you mean by main product lines?

Splashes Bath & Kitchen Centres has a large selection of product lines available for our customers.  We will price match on any of the main product lines we carry, as opposed to those lines we would have to special order.  The product lines that we consider our main product lines are (alphabetical):


  • Amba
  • American Standard
  • Blanco
  • Brizo
  • Chelini
  • Danfoss LX 
  • Delta
  • Decolav
  • Franke
  • Grohe
  • Hansgrohe
  • Hy-line
  • Hytec
  • InSinkerator
  • Kalia
  • Kindred
  • Maax
  • Moen 
  • Montigo
  • Motiv
  • Novanni
  • Panasonic
  • Porcher
  • Robern
  • Roca
  • Ronbow
  • Shodor
  • ThermaSol
  • Toto
  • TrojanUV
  • Venco
  • Waste King
  • WaterGroup

What do you mean by 'Local Area'?

We define our local area as a 10km radius from the Splashes Bath & Kitchen Centre. Please ask the manager in your local store for more details if you're unsure.


What about special orders?

If a product isn't part of our stocked line(s) and we have to make a special order, we will still consider a price match but we do reserve the right to refuse to match prices on such orders where it would be uneconomical for us to do so. We'll let you know if we're able to match a price at the point of confirming the order.

What if the competitor is running a very short-term promotion?

If a competitor is running a very short promotion, we may not have the chance to lower our price across all the Splashes Bath & Kitchen Centres, but we would still consider refunding to you the difference.

What if a competitor is offering a bundle of products either at a discounted price or with a free item?

We will match the total price for the bundle of products if the price of the bundle is publicly available to all customers, and the products in the competitor's bundle are identical to products we sell, including any free items.